To promote a safe, fair and enjoyable trading experience for all users, I Supply Direct (hereinafter referred to as “ISD”) has established a set of listing policies to ensure that items listed adhere to a minimum standard, making it easier for all to transact on the ISD website.
This Listing Policy is mentioned in clause 4.4.5 of the Terms and Conditions of Use of this Site and must be adhered to by all users. The following policies apply to all listings:
- Listings of items that are not allowed:
1.1. The following items under this section 1 may not be listed on ISD and it is the sole responsibility of the seller who lists items to ensure that the listings do not include any of the following:
1.1.1. Products or goods that is not the property of the vendor or of which the vendor is not an authorised agent.
1.1.2. Stolen goods.
1.1.3. Illegally imported goods.
1.1.4. Banned substances or pharmaceuticals that require a prescription according to South African Law.
1.1.5. Pirated or counterfeit goods of any nature or any item that would infringe on copyright or trademark laws.
1.1.6. Goods and Services that could by nature be deemed harmful or dangerous to persons or property either directly or indirectly.
1.1.7. Products that contain or manufactured from ivory.
1.1.8. X-rated or pornography DVD’s in accordance with the FPB Act.
1.1.9. Any goods and services that are deemed as inappropriate for sale on this site at the sole discretion of ISD.
1.1.10. Goods and Services of which the sale and/or export would be in contravention of South African law.
1.1.11. Offers to give away products or services for free.
1.1.12. Mystery items, or any product where the final item received is not clearly described in the listing.
1.1.13. Items which display the Pre-1994 South African national flag in any guise or form may not be listed on the site.
- Categories that items are listed in:
2.1. Items should be listed in the correct category that caters for the type of item.
2.2. Listing the same product in multiple categories are NOT allowed.
- Item condition:
3.1. Listed condition should always be true reflection of the actual condition of the item being sold.
3.2. Misrepresentation of the item condition is not allowed under any circumstance eg. Listing an item as new when it is second-hand.
- Titles, descriptions and images:
4.1. Titles and descriptions must be an accurate reflection of what is sold.
4.2. Misrepresenting of brand names or other words to attract buyers to listings is not allowed.
4.3. Information used in the listing description must be clear and easy to understand and shall not include any information not related to the product itself:
4.3.1. Descriptions must clearly indicate exclusions or missing parts of items sold in the listing. For example: Selling a phone without a charger (This is because a charger is normally included when purchasing a phone.
4.3.2. Keyword spamming or the inappropriate use of keywords to manipulate search results or listing rankings are not permitted.
4.3.3. The use of profanity and offensive language and images is not allowed.
4.3.4. Descriptions shall NOT use words or phrases which MAKE CLAIMS that the product is more superior than any competitor product.
4.3.4. Words, names, slogans, brand names or any other phrasing that may reveal or disclose the identity of the Seller in an effort to circumvent ISD are NOT ALLOWED and will not be tolerated.
4.4. The use of images in listings:
4.4.1. The sole use of Stock/manufaturers images in item descriptions are only allowed when listing new items.
4.4.2. Listings of second-hand goods must contain original images of the actual item as part of the description and the sole use of stock images on these listings are not allowed.
4.4.3. Images used must not infringe of copyright and trademark law and users must have permission to use images that are under copyright.
4.4.4. Images are allowed that display brands names. However, images that display company names and/or contact details of Sellers/Vendors that, in the sole and absolute discretion of ISD, may lead to circumvention of ISD’s rights and fees in terms of our services, will not be allowed. Such images may be altered/changed/edited by ISD without your consent.
5.1. Anything that attempts to circumvent paying any ISD fees is not allowed, for example: Selling of catalogues, cross selling or up-selling.
5.2. The selling of items at nominal values to circumvent the paying of ISD fees or to get the contact information of the buyer is not allowed. Nominal amounts include R0.01, R0.10, R1.00, R100.00 or any other amount ISD deems nominal, including prices that is in extreme below market price.
5.3. The advertising of items “no charge” (except for shipping fees) in order for the buyer and seller to increase their positive rating score is not allowed.
5.4. Listing items that requires an additional purchase, swop or trade in is not allowed.
- Shipping Terms and Charges:
6.1. Delivery costs (shipping) should be indicated on the listing – even when there is no charge.
6.2. Delivery times must be clearly indicated on the listing:
6.2.1. Deliver times must be quoted in days. (Quoting delivery times in working or business days is allowed).
6.2.2. Estimated time of delivery may not exceed a 7-day period between earliest and latest expected delivery dates. For example, stating: “Door to door delivery in 3 to 7 days” would be acceptable whereas stating “Door to door delivery in 10 to 30 business days” would not be allowed.
6.3. Unreasonably high shipping charges on listings including insurance is not allowed. Shipping charges may only include the cost of delivery, packaging materials and insurance. ISD in its sole discretion, reserves the right to charge a 10% (ten percent) penalty fee calculated on the total shipping amount to sellers whose shipping charges are deemed excessive, or to revoke selling privileges of infringing users.
6.4. Shipping or handling fees may not be charged on electronically (virtual or downloadable) distributed goods.
6.5. Items shipped from outside of South Africa must make it clear to the Buyer that it is being shipped from an international location.
6.6. Items shipped from outside of South Africa must also make it clear that there may be additional charges such as Vat, Import duties, clearing fees, etc.
- Links and Contact details:
7.1. Shop and Auction listings may not include any contact details which would include, but not limited to, email addresses, website addresses, telephone numbers or physical addresses.
7.2. External links on listings that link away from the i-supplydirect.co.za domain is not permitted with exception to links that go to manufacturer web pages (not that of the seller/vendor) to provide buyers with further information on the product (independent 3rd party information pages).
7.3. Links that link to sites where the product can be purchased are not allowed.
7.4. Links to sites where the buyer can obtain the contact details of the seller to conclude the purchase off the ISD platform is not allowed.
8.1. Sellers may not offer Lay-by’s as a payment option to buyers.
8.2. Sellers accept the payment procedures as described in our Billing Statement and shall not publish any terms or conditions for payment that are in conflict with the payment procedures of ISD.
8.3. Once payment is received by ISD the items must be shipped/delivered as advertised or as agreed between Buyer and Seller, as soon as possible.
8.4. Payments received via the payment services provided on this website are guaranteed by ISD and Sellers may not withhold shipment while or until a payout request from the Buyer is processed by ISD.
8.5. Buyers have 7 days from winning an auction or placing an order for a Shop, auction or “Buy Now” item to make payment in full. If full payment is not received inside this period, the Seller or ISD can initiate the SNC (Sale not complete) process.
8.6. Sellers may not add any payment processing surcharges to process payments. This would include but are not limited to Credit Card, Direct Bank Transfer and PayFast payments. Such charges are already charged to ISD and is deducted from the Sellers payment as per the Billing Statement.
- Listing Abuse, manipulation
9.1. Seller may not manipulate or abuse the listing service to get listings featured more prominently or to spam the ISD website. This includes but is not limited to:
9.1.1. Repeated item relisting with short listing durations – applicable to both shop items and auction items.
9.1.2. Keyword spamming
9.1.3. Spamming categories with multiple listings of the same or similar items.
9.1.4. Listing the same items in multiple categories.
9.1.5. Sellers who are found to be abusing the listing service will receive a warning and could also be charged a penalty fee or R200 for per product listing that is over and above what is acceptable to ISD (as will be explained in a warning message).
- Shill bidding:
10.1. Bidding on your own listings or items to inflate or manipulate the price or the auction is not allowed.
10.2. Having family members or friends bid on items to manipulate pricing is not allowed.
10.3. Buying accounts registered and used for shill bidding will be disabled.
10.4. Sellers that engage in shill bidding could have their account restricted or disabled.
10.5. Restricted selling accounts may be required to pay a R1000 administration fee to have the account restriction reviewed.
- Charity and Competition listings (currently disabled):
11.1. Listing of items soliciting entries for a competition or charitable donations are subject to the approval of ISD.
11.2. Charity and NPO Fundraising numbers must be provided on registering an account to list items.
11.3. Approved Charities will have access to list items in the charity section on ISD.
- Market prices:
12.1. Market prices are not allowed to be inflated to create a perception of savings.
12.2. Market prices should only be used if it can be easily verified with real world examples.
- Stock availability and drop-shipping:
13.1. Items listed should be in stock and ready to be shipped.
13.2. Items sold that are not in stock or where the Seller is not able to ship the goods may not be listed. (This may lead to negative ratings and the SNC being rejected and the Seller kept liable for Admin Fees and Service Fees).
13.3. Sellers that wish to list items that are drop-shipped should obtain permission from ISD prior to listing these items and consent to payouts and listing counts being restricted at the discretion of ISD.
13.4. Listing of Pre-Orders is only allowed after obtaining express consent from ISD who will verify it with Buyer. Sellers listing unauthorised pre-order items will have their listings removed and may forfeit listing fees on such items.
14.1. ISD in its sole discretion reserves the right to remove any listing deemed necessary without having to notify the seller of such a listing.
- Listing items with special requirements:
Sellers listing any medical equipment or devices and/or Personal Protective Equipment (PPE) that requires special requirements, licencing or authorisation by South African law shall be deemed by ISD to have the necessary and required licences and authorisation to sell such products.
15.2. Nazi Related items:
15.2.1. Item that display Nazi or Nazi Related icons, emblems, and symbols including the Nazi SS, 3rd Reich and Swastika may not be listed on ISD.
15.2.2. Listings where the display of Nazi or Nazi Related icons, emblems, and symbols including the Nazi SS, 3rd Reich and Swastika has been obscured or covered may not be listed on ISD.
15.2.3. German World War II memorabilia that does not exhibit emblems, symbols or icons referring to the Nazi’s (as indicated above) may be listed.
15.2.4. German stamps and coins produced during the World War II period can be listed.
15.2.5. Books and documentaries detailing world history and events revolving around the Second World War time period (which may exhibit imagery referencing Nazi’s, the Nazi SS or the swastika) can be listed.
15.2.6. Items, documentation or any matter promoting violence, hatred and racial prejudice or religious contempt may not be listed on ISD.
Should you require any more information with regards to Product Listing, please contact us by Email.
Violation of this policy may result in a range of actions, including, but not limited to, listing cancellations/deletion, listing restrictions, suspension or restriction of your ISD account and forfeiting of ISD fees on cancelled/deleted listings.
For any inquiries with regards to this Listing Policy, please contact us:
Red Paint Mobile (Pty)Ltd t/a I Supply Direct
Email: Send Email