General Shipping Policy
1- We process orders within 1-2 business days for shipping. However, delivery time depends on the type of product you purchased and your physical location. Outlying areas (such as farms) will take a few days longer that normal delivery time. See more information on each product page.
2- Customers in the Pretoria/Gauteng area can collect their packages at no charge from our Store Address by arrangement.
3- Shipping cost is automatically added to orders and is thus paid with your order.
4- Shipping can be tracked as soon as ISD has this facility activated. However, customers can call our customer care to get a tracking number from our third party shipping contractor.
5- Shipping time for orders within South Africa normally takes 2-5 working days. However, the shipping time depends on various factors: size of the order, availability from suppliers, your location, etc. Please call our customer care number (082 299 4929) to confirm stock availability and shipping time.
Standard Return/Refund/Exchange Policy
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms. This Policy applies to products bought from RME itself. Please note that Virtual/Downloadable products (ie. Online Course Codes) are dealt with separately in section 5 below.
This Policy forms part of the RME Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
- package your products safely and securely for protection during transit;
- clearly mark your return reference number on the outside of the parcel; and
- include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
1: Unwanted products
You can return an unwanted product to us at no charge, provided:
- it is undamaged and unused, with the original labels and stickers still attached;
- save in relation to Unboxed Deals, reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable);
- it is not missing any accessories or parts;
- you log a return on the Website within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective; and
- it is not one of the products listed below.
Changed your mind?
Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:
- a digital product such as an Virtual product or other digital download;
- a newspaper, periodical or magazine;
- a foodstuff, beverage or other product intended for everyday consumption;
- a beauty product or fragrance which has been used;
- an intimate product, lingerie, swimwear, bodysuit, underwear or jewellery for piercings, which for hygienic and public health reasons may not be returned; or
- a product which has been personalised for you or made to your specifications; or
- a flatpack furniture product that has been assembled after delivery.
We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
Want to exchange?
Any clothing products can be exchanged for a different size or colour variation, provided that such variation is available. Any reconditioned product or used product can only be exchanged for a variation of the same, reconditioned product or used product, if such variation is available. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not available, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
We are entitled to inspect the product to validate your return. Making sure that your product is returnable under this section.
Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
2: Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery/collection by contacting our customer care on 082 299 4929 or send an email to firstname.lastname@example.org.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
3: Defective products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects. A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from electrical surges or sea air corrosion;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorized alterations to the product;
- where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
- in relation to Unboxed Deals or used products, signs of handling and/or repackaging.
If you have received a product which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 2 months after delivery/collection of the product (except in the case of an extended supplier warranty, which is set out below).
You can do so by logging a return by contacting our customer care on 082 299 4929 or send an email to email@example.com, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair/replace the product (if such repair is possible or we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair/replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit/refund.
Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 2-month period.
Where you request a repair/replacement of a reconditioned product or used product and a repair is not possible, we will see if we have a replacement for the reconditioned product or used product in stock (which is the same product, of the same nature and type, as the one sold), but if we do not, we will credit/refund you. A product in perfect condition (that is not a reconditioned product or used product) is not the same product as a reconditioned product or used product. This is why reconditioned products and used products are discounted, compared to products in perfect condition.
Extended Supplier Warranty (stipulated on product page)
A product may have a supplier warranty that extends beyond the 2-month Standard Warranty. If such a product turns out to be defective more than 2 months after delivery/collection (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery/collection of the product.
You can do so by contacting our customer care on 082 299 4929 or send an email to firstname.lastname@example.org, and we will facilitate your return of the product to the supplier at no charge. Unfortunately, we cannot facilitate returns that fall outside of the extended supplier warranty period.
Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. RME is under no obligation to provide you with a credit, repair/replacement, as your remedy lies with the supplier or manufacturer. However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a repair/replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund directly from us.
PLEASE NOTE: Certain reconditioned products and used products do not have extended supplier warranties and this will be made clear on the product description page.
Direct Warranty (stipulated on product page)
A direct warranty product is a product for which the relevant manufacturer wishes to manage defective returns itself, directly with the customer, and not through RME. Some examples include Mythos products.
If a direct warranty product turns out to be defective or otherwise of poor quality, please notify us immediately and we will provide you with the relevant manufacturer’s contact details. Alternatively, you can notify the relevant manufacturer directly if you already have its details. The relevant manufacturer will then assist you further, but if you have any difficulty, please let us know and we will be happy to assist you where we can.
Damaged or defective Large Appliances items can be returned within 7 days in accordance with our returns policy. After 7 days the supplier will come to you to inspect the product and assist you with a possible repair, replacement or refund. In the event of a refund, it will be done by RME. Our Customer Service Team will provide you with the supplier details when you as customer log the problem.
Other than this, the same limits and general principles of the standard warranty and extended supplier warranty apply to direct warranty products.
4: Gift Vouchers & Coupons
There are two types of Coupons: a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon”), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”).
Where you have used a Fixed Coupon to pay for an order, and you or RME later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the Fixed Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the original Fixed Coupon used. RME may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).
Where you have used a Percentage Coupon to pay for an order, and you or RME later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the discount received using the Percentage Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the discount received using the original Percentage Coupon. RME may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).
Wherever you have used a Gift Voucher to purchase a product that you later return for a refund in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, but we will credit your account.
5: Virtual/Downloadable Products (ie. eBooks and Online Course Code) Returns
Virtual/Downloadable are treated differently to other products when it comes to returns, given their digital nature and the fact that technical knowledge of the Virtual/Downloadable purchase process may be required to assist you if the Virtual/Downloadable Product or its Link does not work. Once you purchase a Virtual/Downloadable Product, we will only allow you to return it if defective.
Any defect in a Virtual/Downloadable product or its Link shall be dealt with as follows:
- Should you experience any problems in using the Link to access the Virtual/Downloadable Product or in utilising the Virtual/Downloadable Product, in accessing, opening or reading the Virtual/Downloadable Product, or if the Virtual/Downloadable Product is defective in some other way (missing pages, incorrect book, code does not work etc), please report the problem to us as soon as reasonably possible after you become aware of the problem, but in any event within 2 months of purchase. This will create a support request for you.
- We will then investigate the possible cause/s of the problem and how to rectify them. We may need to liaise with the relevant service providers to assess and rectify the problem or to issue you with a new Link to the Virtual/Downloadable Product so that you can get a replacement Virtual/Downloadable Product of the same title or a replacement, as the case may be.
- If the Virtual/Downloadable Product is defective, we will at your choice replace it (if such replacement is possible) or credit your account with the purchase price of the Virtual/Downloadable Product (or refund you if that is your preference).
There are two types of bundles: a bundle consisting of products that either we or you (as provided on our website) have combined together in a single bundle (“Bundle Deal“); or a bundle compiled by our supplier and supplied to us as a single unit (“Pre-packed Bundle“). All returns relating to bundles are subject to the terms of this Policy as read with the following provisions:
- Bundle Deal – You may return a Bundle Deal as a whole or any of its component products individually to us. If you qualify for a credit in respect of any component product, we will credit your account with the actual purchase price (after applying any applicable saving or discount) you paid for such a product as displayed in your order history.
- Pre-packed Bundle – Unless otherwise indicated by us, your return of a Pre-packed Bundle will only be accepted if you return all of its component products to us. Failure to do so may result in us declining the return of a Pre-packed Bundle.
7: Charges and refunds
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return, or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only.
If you return a product that does not comply with this Policy, you may be liable to reimburse RME for the cost of collecting the product from you and the cost of having the product returned to you.
Under no circumstances will donations you make on our Website, or any goodwill credit you may receive from us, be refunded.
Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT or COD (cash on delivery) will be refunded to your nominated bank account.
If you used the Mobicred or MoreTyme payment method, your refund will be processed as follows:
If, at any time, items are returned (and such return is approved by RME) in accordance with the this Returns policy or cancelled before delivery in accordance with customer terms and conditions, the value of the validated refund or cancelled item (as the case may be) will be credited to your loan account or repaid to you by RME.
However, if you, within 45 days of that order being placed, process a return of your entire order (and such return is approved by RME) in accordance with the Return Policy or you cancel your entire order before delivery, and there is no delivery charge on the order, then RME will refund you with any fees and interest due on the loan and cancel the loan accordingly.
Cancellation / Return / Exchange Policy
Please refer to our Refund Policy above for our Cancellation/Return/Exchange Policy.
The cooler’s gravity filters utilise Ceramics and Silver Impregnated, Granular Activated Carbon, (GAC) to reduce Chemicals, Tastes, Odours and water borne sediments in your drinking water. Water is added to the top section, filtered as it passes into the lower section, and then delivered into your dispenser. Once the dispenser is full, the float valve seals the bottle, storing the filtered water until required. filter included.
Spare filter sold seperately
stainless steel cutting blades, variable speed dial, pulse function, polycarbonated jug, metal gears, stirring handle. 3hp motor.
The Moccamaster KBG Select is certified for 10 and 6 cups. Thanks to the new select switch, it’s possible to easily switch between a full or half jug. The water flow will be slower using the switch for half jug. The result will always be an aromatic cup of coffee with a full flavor, regardless of the number of cups. This makes the Moccamaster KBG Select the perfect coffee machine for a full jug but also for a few cups
Filter paper sold seperately
Fresh milk, 2 Boilers, 5.2lt water tank, Direct water connection, Built in adjustable grinder, Automatic milk frother, One touch cappuccino, Lcd touch screen, 40 programmable selections, Disposable milk nozzle, 60 cups per hour
Mini milk fridge sold seperately – shop